Poor service is cited as the number one reason why customers switch their allegiance.
We never have a second chance to change a customer’s first impression. They are just a click away from sharing a negative experience with hundreds of others.
Businesses with satisfied and loyal customers are those that consistently go the extra mile and take ownership of the customers’ issues.
In fact, delivering an exceptional customer service experience is paramount in today’s crowded marketplace.
We show you where -and how -service skills can make crucial differences in your business – often in roles you wouldn’t expect.
Through our training, we will help you and your teams:
Build a world class service culture in your business and reap the rewards of loyal, delighted customers.
Created by Jenny Powell on the July 10, 2019
When a client asks you to design and implement a skills development programme to support the delivery of a business-critical strategy in nine languages across sixteen countries in Europe, how do you ensure its success?
Created by Jenny Powell on the September 27, 2018
If you’ve been to the cinema, watched TV or read the newspapers, you may just have noticed – John Lewis has rebranded. Millions must have been spent on advertising as lavish as that normally reserved for Christmas. Paula Nickolds (MD) tells us we will find manifestos in shop doorways “explaining why you will get a different service from the […]
Created by Jenny Powell on the January 23, 2018
Happy New Year! Those have been the first three words of all our communications with customers, colleagues and friends since the beginning of January. On significant occasions the first word we always use is “Happy”. Happy Birthday. Happy Anniversary. Happy Christmas. So how can we make 2018 the year of the Happy Customer? Good Service Should Be The Norm […]